iPass has developed a comprehensive training program that covers a range of topics—from initial deployment to ongoing management and support:
Technical overviews of the iPass service model and iPassConnect mobility manager help your support team quickly resolve issues to ensure end-user satisfaction
Web-based tutorials are available around the clock to instruct and test users at their own pace on a variety of subjects, including sales, product, competition and industry overviews
Instructor-led online training lets users share applications and presentations, observe live demos, tour the Web site, and participate in whiteboard discussions
Regional iPass training prepares customers and partners to better sell and support iPass services
Onsite training sessions let you tailor training requirements to meet your specific needs
Support Training This session teaches support and help desk teams how to troubleshoot iPass services, isolate and identify possible areas of fault, and how to find online resources available to support staff. Duration: One Hour
We have no training events scheduled at this time.
End User Training This session is designed for end users of iPass services and covers the basics: what is iPass, how to connect using iPass, where to connect using iPass, and available online resources. Duration: 45 minutes
We have no training events scheduled at this time.
iOQ Advanced Reporting Training This session focuses on the iPass Intelligent Online Quality (iOQ) advanced reporting service and how it can be used as a troubleshooting tool, reporting tool, trip planning tool, budgeting tool, and quality of service tool for an entire iPass user base. Duration: 45 minutes.
We have no training events scheduled at this time.
